Hi Crowds, I'm sorry to hear it's not only me who got the run around from those tossers at Severn Trent Water

. As I stated in another
thread, phone calls\letters etc do no good, they just act like they have no idea what you're taking about and keep referring you back to their useless online water report. I gave up and got the Salifert kit suggected by Chris, worked out my alkalinity and went from there.
All I can say is thank the maker for the folks on forums like JBK

, without them homebrewing in this country would taste like piss or would probably have died altogether as a craft.
"Everybody has to believe in something, I believe I'll have another drink." - W.C. Fields