Crossmyloof retirement

[nallum]

Not Malt Miller, is it? They're certainly branded as getting too big for their boots.

[IPA]

Not Malt Miller, is it? They're certainly branded as getting too big for their boots.

I've no complaints about TMM. By far and away the best supplier. Probably the only one that has a first class delivery system to customers outside thé UK.
Hows this for service ! A while ago I was on the golf course in France and realised that I had left something off of an order placed the previous evening. A quick call to them and the item was added to my order on a promise that I would pay the extra on my next order. That is customers service !!!!!!!

[nallum]

Not Malt Miller, is it? They're certainly branded as getting too big for their boots.

I've no complaints about TMM. By far and away the best supplier. Probably the only one that has a first class delivery system to customers outside thé UK.
Hows this for service ! A while ago I was on the golf course in France and realised that I had left something off of an order placed the previous evening. A quick call to them and the item was added to my order on a promise that I would pay the extra on my next order. That is customers service !!!!!!!

Not in my experience.

[IPA]

Can you expand on "not in my experience" ?

[nallum]

Can you expand on "not in my experience" ?

Water long under the bridge, but failure to provide delivery tracking numbers, failure to manage their awful contracted delivery service provider and selling almost out of date perishable items not described as ‘almost out of date’. More importantly, I try not to support e-commerce (the ‘Amazon’ business model) whenever possible and prefer to support my local home brew shop, which usually has everything I need to brew and is just down the road. It’s only beer at the end of the day and really doesn’t improve with aggressive and unregulated online marketing selling crap for the sake of selling crap. The bigger these online stores get the more business they rob from small local retailers. The harm goes beyond less equitable wealth distribution in local communities. It’s a blight to local services and jobs. In some cases, the customer is forced to buy from a specific online store because certain products get monopolised by underhand ‘exclusive distributor’ shenanigans going on, which limit what small local home brew shops can stock and promotes uncompetitive (extortionate) pricing for some brands. There’s the higher environmental costs too, including significantly more delivery miles and more ‘consumption’ therefore waste generally as customers often get conned into buying more than they actually need, to reach the ‘free delivery’ threshold, buy that ‘fantastic offer’ or ‘just in case’. So, yes, I’d definitely say home brewers need to be mindful where they shop and, whenever possible, preferentially shop at a local retailer or at least a small online store who needs the business more, like Crossmyloof, for instance.