I emailed them to find out the ALKALINITY of my water supply and of course they supplied the HARDNESS value (something I easily obtained from their webiste HERE) so i asked again having pointed out their error and this is the reply i received....
Thank you for your email
I am sorry the information I have provided is not what you are looking for,
however after contacting our
Water Quality Department, I have been advised that Alkalinity is not a
regulatory parameter, so the
information we obtain is for operational purposes.
Our Water Quality Advisor has examined data from the supply area you
provided and advises it shows
an Alkalinity of 250mg/1(CaCo3) and 300mg/1(HCO3).
I am sorry I cannot be of more assistance.
Yours sincerely
Now, call me a cynic

....ohhh and thirdly lol, are they required by regulation to provide an accurate figure for my water supply?