Speidel certainly are losing some of their sparkle in my opinion.
I am one of the people that has had to send my control panel back due to it misting up mid-brew.
I am not naive enough to think that things don't go wrong sometimes, but I am a big believer in that you can measure a company or person by how they react and put things right when things do go wrong.
In my case Speidel made a very basic mistake and their actions and response were poor. Particularly when I consider I've paid a hefty price for a premium product and expect aftercare to match this.
I sent my control panel back and asked if I could purchase a wifi unit and a spare seal (effectively I would get free postage with the return of the control panel).....no problem and I paid their invoice immediately on receipt.
Control panel was returned .......this took just short of 3 weeks which although was a pita I didn't think it was too bad tbh. There was no wifi unit or seal.
On contacting them I was told that I hadn't paid the invoice and therefore the goods were not sent. I provided a screen shot of the transaction and was not happy with their somewhat feeble explanation of 'the accounts people did not tell us you had paid'.
There was then a further days delay in posting goods as 'the parcel man only comes once per day at 11 o'clock'.
No appreciation that the wifi unit was for a birthday present and now would be late (no pressie for me on Sunday
) and no appreciation that I cannot brew (again) this weekend......and I have a competition beer to brew
I feel as though I've had to drag a half arsed apology out of them and have also been left feeling that they really couldn't be bothered to put any real effort in to addressing why I felt increasingly frustrated and angered at how I was being treated.
I just hope this unit doesn't mist up again or the balloon will really go up. I need to go a lie down for a bit now as I feel a bit like I've bought a top end BMW and am getting serviced by the local back street garage
